Texas grandmother, 83, says Wells Fargo heartlessly refused to reimburse her for $15K fraudsters ripped off

An 83-year-old Texas lady says Wells Fargo left her on the hook for almost $15,000 after fraudsters altered a verify she mailed — and now going to the bank induces vomiting and tears.

Billie Young, a Dallas resident who has been caring for her cancer-stricken husband, wrote two checks in August 2024, according to her household.

One was for her electrical invoice. The other, for $14,952.52, was meant to repay her automotive loan.

Billie Young, 83, says Wells Fargo refused to reimburse almost $15,000 after a verify she mailed to repay her automotive loan was altered and cashed by another person. WFAA

Only one cost reportedly made it the place it was presupposed to go.

While the utility invoice was processed usually, the automotive loan verify was altered and cashed by an unauthorized occasion, draining almost $15,000 from Young’s Wells Fargo account, her family told WFAA-TV.

Wells Fargo denied Young’s fraud declare in May, citing “untimely reporting,” according to correspondence reviewed by the household.

“The claim will remain denied, and we will not reimburse you for the disputed transactions,” the bank reportedly wrote.

The rejection has taken a toll on Young, according to her household.

“It’s been very sad, and more so to see we can’t get through a bank visit without her vomiting or being in tears,” Young’s granddaughter, Kecia Byars, told WFAA-TV.

Young’s household insists she contacted the bank nicely within the reporting window mandated by Wells Fargo as a way to submit a declare for reimbursement.

On Sept. 6, Young called Wells Fargo to ask about each checks — a call she documented in her checkbook, WFAA-TV reported.

A bank consultant told her the electrical invoice verify had not cleared, and Young requested a stop cost.

Wells Fargo denied Young’s fraud declare in May, citing “untimely reporting,” months after the altered verify drained almost $15,000 from her account. WFAA

She was also told the automotive loan verify had cleared.

According to the household, the rep didn’t inform Young that the verify had been cashed by somebody other than the meant payee.

Believing the loan had been paid, Young took no additional action.

Later that month, she obtained a invoice from the lender displaying the stability was still due.

It wasn’t until mid-October, after she obtained an picture of the cashed verify, that the fraud turned clear, the sufferer’s household said.

The identify of the payee had been modified to somebody Young didn’t know and her signature appeared to have been altered.

Young filed a fraud declare with Wells Fargo, and her household filed a report with the Dallas Police Department, they said.

Young documented a Sept. 6, 2024 call to Wells Fargo in her checkbook — weeks after mailing the checks — when she was told the automotive loan cost had “cleared.” WFAA

They added that the altered verify was initially rejected by one bank because it appeared fraudulent before another bank finally cashed it.

Young, who had banked with Wells Fargo since 1996, later closed her account.

After WFAA aired a report on the case, Wells Fargo said it was “re-reviewing” Young’s declare amid public backlash. Brett – stock.adobe.com

After WFAA reported the story late last month, viewers nationwide contacted the station with related accounts involving aged family members whose fraud claims had been denied over timing points.

Following a second report earlier this week, Wells Fargo said it was “re-reviewing” Young’s case.

Dallas police also said they had been taking another have a look at the case.

The Post has sought remark from Wells Fargo.

Navigate the fast-paced world of business with us. At OurFinancetoday.com/business, we offer well timed and insightful coverage on the whole lot from market traits and startup success tales to financial news, entrepreneurship suggestions, and global financial shifts.

Whether you are an aspiring entrepreneur, a small business proprietor, or a seasoned govt, our content is designed to tell, empower, and inspire your next transfer in the business world.

Our editorial team dives deep into real-world methods, company profiles, and professional analysis to deliver you articles that matter. We simplify complicated business developments and highlight the innovations, challenges, and alternatives shaping industries today.

Make sure to bookmark our Business part and go to often — in a world that never stops shifting, staying informed is your greatest benefit.